Welcome to Florist Bexleyheath. These Terms & Conditions govern your use of our online flower delivery services and products throughout Bexleyheath and the surrounding areas. Please read these terms carefully before placing any order or using our website. By ordering flowers or other arrangements from Florist Bexleyheath, you agree to comply with and be bound by these Terms & Conditions. If you do not agree to these terms, please do not place an order with us.
These Terms & Conditions apply to all customers making orders for our online flower delivery service, whether residing or sending flowers to recipients in Bexleyheath and the neighbouring locales. They set out the agreement between you (the customer) and Florist Bexleyheath in relation to your orders, payments, delivery, cancellations, and other related matters.
To place an order for flower delivery from Florist Bexleyheath, please proceed as follows:
All product images, descriptions, and availability displayed on our website are for illustration purposes only. Whilst we endeavour to update product availability in real time, certain arrangements may on rare occasions be unavailable, in which case we reserve the right to offer a comparable substitute. If a suitable substitute is not possible, you will be contacted promptly and provided with alternatives or a full refund, as per your preference.
We offer reliable online flower delivery throughout Bexleyheath and neighbouring areas. Deliveries are carried out on the date selected during the order, subject to availability and occasional circumstances beyond our control (such as adverse weather or traffic conditions). We are unable to accept liability for delays caused by situations outside our reasonable control.
It is the customer’s responsibility to ensure all delivery details are correct, including the recipient’s name, address, and contact phone number. If the order cannot be delivered due to incorrect or incomplete details, we will attempt to contact you to resolve the issue, but additional delivery charges may apply if a second delivery attempt is necessary.
If no one is available to accept delivery at the designated address, the flowers may be left with a neighbour, left in a safe location, or returned as per our standard procedures. A card will be left to inform the recipient of the attempted delivery, wherever possible.
All payments for online flower orders must be made at the time of placing your order. We accept a wide variety of standard UK payment methods, including major credit and debit cards, as indicated at checkout. All payment transactions are processed securely. Prices for products and delivery are stated in GBP (£) and include relevant taxes unless otherwise stated.
We reserve the right to adjust pricing to account for error, change in VAT, or other price adjustments. In the event of a pricing error on our website, you will be given the option to cancel your order or to proceed at the correct price before your order is confirmed and dispatched.
Due to seasonal variations and availability, it may sometimes be necessary to substitute certain flowers or packaging. Any substitution will be of equal or superior quality and value. Where the overall look, feel, or colour theme of your order may be substantially affected, we will make reasonable efforts to contact you using the details you provide at the time of order.
You may cancel or amend your flower delivery order by contacting us as soon as possible after placing the order. Orders that have already been prepared or dispatched cannot be cancelled. For same-day and next-day deliveries, we recommend notifying us immediately if you require cancellation or amendment.
If your cancellation request is accepted before preparation or dispatch, a full refund will be issued to the original payment method. In cases where the cancellation or amendment cannot be accommodated, or the products have already been delivered or partially prepared, you may not be eligible for a full or partial refund.
If you are not satisfied with your flower delivery in Bexleyheath due to quality issues, incorrect products, or damage in transit, please notify us within 24 hours of delivery. We may request photographic evidence to help us investigate and resolve your concern. Where a fault is accepted, we may offer a replacement, refund, or alternative resolution at our discretion.
Due to the perishable nature of flowers and living plants, returns are generally not possible unless required by law or in the case of errors on our part. Refunds will be processed to the original method of payment. Please allow up to seven working days for any refund to appear on your statement.
It is your responsibility to provide complete and accurate order and delivery details. You must also ensure that the recipient or an appropriate person is available to collect the flowers upon delivery. Florist Bexleyheath cannot be held liable for failed deliveries where such failure is due to incorrect information provided, recipient unavailability, or circumstances outside our reasonable control.
Upon receipt of flowers or arrangements, it is your or the recipient’s responsibility to follow any care instructions provided to prolong the lifespan and appearance of the flowers. We provide guidelines for best flower care to help you enjoy your purchase as long as possible.
Nothing within these Terms & Conditions seeks to limit or exclude our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any matter which it is unlawful to limit or exclude. Subject to the foregoing, Florist Bexleyheath’s liability in connection with any single order is strictly limited to the amount paid by you for that order, including delivery charges.
We are not liable for delays, failed deliveries, or loss resulting from incorrect or incomplete instructions, events outside our reasonable control, or where attempts to deliver flowers are refused or incorrectly redirected due to recipient absence or inaccurate information.
In the fulfilment of orders, Florist Bexleyheath will collect and process personal data such as names, addresses, and contact numbers. All data is handled in accordance with UK data protection legislation and our privacy policy. Your information is used only for processing orders, arranging delivery, and where necessary for after-sales service. No data is shared with unauthorised third parties.
Florist Bexleyheath reserves the right to update or amend these Terms & Conditions at our discretion. Revisions will be posted on our website, and your continued use of our services after any such amendment constitutes your acceptance of the revised terms. We recommend you review the Terms & Conditions periodically to remain informed of any changes.
All material on Florist Bexleyheath’s website, including but not limited to images, product descriptions, branding, and web content, remains the intellectual property of Florist Bexleyheath or its licensors. You must not copy, reproduce, or use any part of this material for commercial purposes without prior written consent.
These Terms & Conditions and any dispute arising in connection with them are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms, including use of the Florist Bexleyheath online flower delivery service.
If any provision of these Terms & Conditions is held to be invalid or unenforceable by any court or competent authority, the other provisions will remain in full force and effect.
For queries or concerns regarding these Terms & Conditions, your order, or our online flower delivery services in Bexleyheath and nearby areas, please reach out to us via the contact forms provided on our website or through the usual customer service channels indicated therein.
These Terms & Conditions constitute the full agreement between you and Florist Bexleyheath regarding online flower delivery orders and supersede all previous discussions, communications, or agreements relating to this subject.
Please note these Terms & Conditions are specifically applicable to all customers using our flower delivery service in Bexleyheath and throughout neighbouring areas. If you are ordering for delivery outside of these areas, please enquire for updated terms and eligibility.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 271 Broadway, Bexleyheath, DA6 8DG.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bexleyheath, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bexleyheath.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
