At Florist Bexleyheath, our commitment is to deliver the highest quality fresh flowers to every doorstep and business in and around Bexleyheath. We know that every bouquet is more than just a gift – it’s a message, a memory, or a moment to treasure. That’s why we back every order with our Fresh Flowers Guarantee and a transparent return and complaints policy, ensuring your experience is as delightful as the blooms we deliver.
Your satisfaction drives everything we do. As your local florist in Bexleyheath, we guarantee that every floral arrangement you receive will arrive vibrant, fragrant, and beautifully presented. We select only the freshest flowers and condition them carefully to ensure long-lasting enjoyment. Should your flowers fail to meet our standards for freshness, we promise to put it right.
We take great care in assembling and packaging your order. However, rare mishaps can occur during delivery. If your flowers arrive damaged or not in their best condition, please let us know immediately on the day of delivery. To help us resolve your issue efficiently, keeping the original packaging and providing clear photographs of the arrangement as received is very helpful.
We guarantee that our flowers will remain fresh for at least 5 days from delivery, provided they are cared for as instructed. If your flowers wilt or spoil within this period, and you have followed the care instructions included, we are happy to offer a resolution. Our team may ask for a photo of the arrangement and details of its care to assess the situation quickly and fairly.
We want you to be delighted with every order. If there’s a problem with the quality or freshness of your flowers within our freshness window, we offer two simple options:
We aim to resolve all issues within 2 working days so you can enjoy your flowers, worry-free.
If something is not right with your order or our service, we welcome your feedback. Please contact us as soon as possible, describing the problem and including details such as your order number and date of delivery. Our customer care team will acknowledge your complaint promptly and work towards a fair resolution. We appreciate the opportunity to put things right and continually improve our service for Bexleyheath households and businesses.
As a trusted local flower shop, we take pride in serving our community. Our reputation is built on reliability, quality, and genuine care for every customer. Whether supplying homes, offices, or special events, you can order from Florist Bexleyheath with confidence, knowing your satisfaction is our priority.
Thank you for choosing Florist Bexleyheath. Your happiness with our fresh flowers and service is always guaranteed.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
